Refund Policy

At HELRATHION, we are committed to ensuring customer satisfaction with our products and services. This refund policy outlines the conditions under which refunds will be processed.

Eligibility for Refunds

Refunds are only applicable under the following circumstances:

• Receipt of defective or damaged products.
• Non-delivery of the product beyond the stipulated delivery time frame.
• Incorrect product received.

Procedure for Requesting a Refund

In the event of any of the above issues, customers are required to contact our support team within 14 days of receiving the product. To expedite the process, please provide:

1. A clearly detailed explanation of the issue.
2. Supporting evidence such as photographs or order confirmation.
3. Your contact information and order details.

Refund Processing

Upon approval of the refund request, the process will be initiated, and funds will be credited back to the original payment method within 7-10 business days. Please note that processing times may vary depending on your financial institution.

Non-Refundable Scenarios

The following situations do not qualify for refunds:

• Change of mind after purchase.
• Products found to be in good working condition.
• Incorrect product selection by the customer.

Contact Information

For any further inquiries or assistance, please feel free to reach out to our customer service team at [email protected] or call us at (555) 123-4567.